Founding member, TalkTalk, understands how important it is to help families feel happy and safe online.

They demonstrated this by becoming the first Internet Provider in the UK to introduce free parental control filters to all of their customers.

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What we are doing together

TalkTalk continues to support Internet Matters, promoting our campaigns and resources on an ongoing basis. This includes priorities such as our online digital toolkit and annual Safer Internet Day campaigns.

As a broadband provider, TalkTalk understands the difference the Internet Matters partnership can make to their customers, through connecting them with helpful tools, expert guides and resources. Check out how they are doing this below.

Supporting customers

Customers can find support from Internet Matters across the TalkTalk website, Community help pages, social media and customer emails. This content varies throughout the year with relevant topics based on seasonality, such as our helpful guides to setting up new devices safely at Christmas.

Collaborating with colleagues

Internet Matters also works closely with the TalkFamilies network to design events and content for colleagues who are parents or guardians. This includes monthly competitions, blogs on relevant resources and events such as roadshows and Q&A sessions.

Utilising online security and parental controls

TalkTalk recognises that although there’s plenty of great content to explore online, if you’re a parent you might not want your children to see everything.

To protect children from seeing harmful content, TalkTalk include online security as standard. Their HomeSafe product provides free parental controls which includes a family-friendly web filter for home Wi-Fi.

It blocks inappropriate content (KidSafe), as well as sites that could harbour malware, meaning children are safe to enjoy care-free browsing.

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Tristia Harrison
Chief Executive Officer

As a founding member of Internet Matters, we are incredibly proud of what we’ve all achieved so far. Families need consistent and clear advice when it comes to protecting children online, and as we face ever-evolving technological changes, it’s crucial that we all stay one step ahead. Industry collaboration is key for reaching parents at scale and we therefore look forward to welcoming more businesses into the coalition to drive this critical work forward.

Why support Internet Matters 

TalkTalk is proud to work collaboratively with others to support Internet Matters to make the online world safer. They are members of a number of online safety councils aimed at supporting policymakers and the wider industry in tackling key online issues affecting children and young people.

These include the UK Council for Internet Safety, the Royal Foundation’s Taskforce on the Prevention of Cyberbullying and the Funding Council of the Internet Watch Foundation. They are also lending their support to the DSIT (formerly DCMS) and the BBFC in the implementation of age verification legislation.

Resources document

Need to set controls on your TalkTalk homesafe? See our how-to guides to get step-by-step advice.

See control guides

Work we do to create a safer digital world

TalkTalk HomeSafe

Broadband plans to filter your home internet connection

TalkTalk SuperSafe

Online protection for mobiles, tablets & computers

TalkTalk SuperSafe

More to explore

See more resources and articles to help children stay safe online.