Controls & Settings guide

BT Broadband

BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. There are a range of filters to choose from to block content and usage.

What do I need?

A My BT account (BT ID and Password) If you haven’t signed up, you will need a contact email address and your BT account number (found at the top of your bill)

Restrictions you can apply

Pornography & Adult Nudity


Hate & Self-Harm

Weapons & Violence



Social Networking


Online Games

Media Streaming

Obscene & Tasteless

Fashion & beauty

Search Engines

Sex Education

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Watch step by step instructions.

Step by Step Instructions


Go to MyBT and log in using your BT ID and Password. If you haven’t got an account click the ‘Sign up’ button.


Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’


Then click ‘Setup BT Parental Controls’


You will then see a page telling you that BT are activating your Parental Controls. You will be activated with the ‘light’ filter setting. Setup may take up to 2 hours.


Once activated, you will then be able to change your filter level to suit your family. You can choose from a range of filters such as Strict, Moderate and Light. There is also the ability to block individual categories or sites, plus Homework Time setting that can block social media, gaming and homework cheat sites at certain times.

Need to know more?

Follow these links to learn more or download this information.

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More to explore

Here are more resources to help you keep your child safe online.


See tech guide for age-appropriate devices

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View online safety age guides to learn about online risks

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