Controls & Settings guide

Now TV

Broadband Buddy allows you to control what websites your family can access. It also helps protect you from websites that try to collect your private information without your knowledge, and sites that might harm your computer or other devices.

What do I need?

Broadband Buddy is available to all NOW Broadband and NOW TV Combo customers at no extra cost. It's not available with any other broadband providers, and you won’t be protected by Broadband Buddy if you change to another provider.

Restrictions you can apply

Inappropriate content


Suicide & Self-Harm

Online games

Social Networking

Weapons & Violence; Gore & Hate

Drugs & Criminal Skills


Pornography & Adult content

Filesharing & Hacking

Phishing & Malware Infected Sites

Step by Step Instructions


To get started, simply choose an age rating to suit the people who’ll be using broadband in your home. This automatically creates the appropriate internet security settings for all of your devices.

Go to, click the ‘My Account’ tab, and look for the Parental Controls option.

  1. If you’re not already signed in, enter your NOW TV ID and Password to sign in to your account.
  1. Look for the ‘Broadband Buddy’ section of the Parental Controls page. Click ‘Change settings’.
  1. Then select the appropriate age rating for your home. You can choose between simple age categories; PG 13 and 18, or customise protection into your own categories.

Need to know more?

Follow these links to learn more or download this information.

Search for Guides

Use search to find device, platform and networks guides or let us know if you still can’t find a guide.

More to explore

Here are more resources to help you keep your child safe online.


See tech guide for age-appropriate devices

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View more online safety age guides.

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Social Media

Get tips on keeping kids safe on Social Media

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Read stories from parents about controls

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