Controls & Settings guide
Sky Broadband Shield is a free online protection tool designed by Sky to help make the internet a safer place for your whole family and offers malware protection and parental control settings to restrict content during certain times. It is set up for anyone using your broadband connection whether they’re on their iPhone or Android device or using a laptop or tablet.
A Sky ID (Username and Password) - If you haven’t signed up, you will need a contact email address and your Sky account number or your account direct debit details.
Drugs & Criminal Skills 
File Sharing & Hacking 
Inappropriate content 
Online games 
Phishing & Malware Infected Sites 
Pornography & Adult 
Privacy and identity theft 
Social networking 
Weapons & Violence, Gore & Hate Sky Broadband Shield is automatically active but you can customise access to content and more. However, it does not allow you to set screen time limits, so be sure to set this in the apps and platforms they use.
Go to Sky.com, log into your account using your Sky ID (username) and password
Get to your Broadband Shield settings by going to My Account. Next, click the Broadband & Talk option.
Scroll down and click on the Broadband Shield option.
Here you will see the settings to apply for each Custom, PG, 13, Adults and you can also Disable Shield.
Choose when Sky Broadband Shield should be active
Scroll down until you reach this section then choose whether you want the Shield to be ‘Always active’ or you can choose to set it at certain times of the day.
Please note, when the Broadband shield is inactive, you’ll see sites suitable for adults but will still be protected from phishing and malware sites.
Choose what you want a specific age group to see
Choose whichever category you want to restrict and click Save settings.
You can select more than one category.
Please note: Some categories are automatically blocked for the PG and 13 age groups, but you can manage exceptions.
Manage exceptions
You can allow or block a site your child visits.
To block a website:
Under your chosen age category, click Manage exceptions, enter the website you want to block then click Block website and click Save settings.
To allow a website:
Enter the website you want to alow then click Allow website and click Save settings.
Disable Shield
Click the Disabled Shield option, then click save settings.
Please note: You can disable the Broadband Shield, however, you won’t be protected from sites that try to fraudulently obtain your personal info or access your account without permission.
Choose 18 and Sky will block harmful phishing and malware sites but you will see everything else.
Use search to find device, platform and networks guides or let us know if you still can’t find a guide.
Follow these links to learn more or download this information.
See more resources and articles to help children stay safe online.
