Controls & Settings guide

Sky Broadband

Sky Broadband shield allows you to choose which websites can be seen in your home on all devices connected to Sky Broadband. By default, all new Sky broadband customers will have this filter switched on.

What do I need?

A Sky ID (Username and Password) - If you haven’t signed up, you will need a contact email address and your Sky account number or your account direct debit details.

Restrictions you can apply

Inappropriate content

Social Networking

Online games

Pornography & Adult

Suicide & Self-Harm

Weapons & Violence; Gore & Hate


Filesharing & Hacking

Drugs & Criminal Skills


Phishing & Malware Infected Sites

Watch our video

Watch step by step instructions.

Step by Step Instructions


Go to, hover over the ‘My Sky’ tab and select ‘Broadband Shield’.


Log in to your Sky account using your Sky ID and Password. If you haven’t got an account click the ‘Sign up’ button.


Select the ‘My Sky’ tab at the top and choose ‘Broadband Shield’.


Then select the age group you want to be restricted too. You can choose between simple age categories; PG 13 and 18  or customise protection into your own categories. There is also a Watershed feature that allows you to apply different settings at different times of the day.

Need to know more?

Follow these links to learn more or download this information.

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More to explore

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See tech guide for age-appropriate devices

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