Contact us

See information on how to contact us regarding media opportunities, feedback on the site or who to contact regarding immediate issues with your child.

General enquiries:

If you’d like to get in touch with us, please use the following form. Please note that we are unable to answer specific queries from parents about internet safety.

Use our Report Issue page for information about organisations that can offer advice. There are also links to recommended forums to get support and talk to other parents.

Read our privacy policy for more information on how we use your data.

Looking for a free helpline?

Family Lives is a charity dedicated to helping parents deal with the changing nature of family life. They offer a free confidential helpline service. To get in touch with them, call 0808 800 2222.

Report issue rescue-ring

If you are concerned about anything that your child has come across online, visit our report issues page for information on relevant organisations to contact.


Partnership enquiries:

If you’re a company that’s interested in partnering with us, please contact:

Internet Matters
Faraday Buildings, Ground Floor
1 Knightrider Street
London, EC4V 5BT

Or fill in the form above to get in touch.


Press and media enquiries:

You can send an email with the name of your site or publication and the subject of your enquiry to [email protected].

More to explore

We’ve created information that will help you to deal with the top online safety issues that your child may face:

Online safety issues

Find out more about online safety issues

Read more

Latest impact report

Find out more about the work we do

Read more

Our resources

Find out more about our back to school guides and resources

Read more