report issue

If you’re worried about anything you or your child come across online, you should report it immediately to the relevant organisation and to the site where you or your child saw it.

The links below take you directly to the report pages of organisations who can offer advice. You can also report problems directly to social networking sites – our Social Networking page has all the relevant information about this. There are also links to our ‘Deal With It’ pages, where you can find advice on specific issues plus recommended forums to get support and talk to other parents.

Where to report a problem

Action Fraud

If you think your child has been ‘scammed, ripped off or conned’ online you can report it to Action Fraud online or call them on 0300 123 2040.


The CEOP Command of the National Crime Agency is dedicated to tackling the sexual abuse and exploitation of children and young people. You can report concerns about any suspicious sexual behaviour directly to CEOP.

Internet Watch Foundation

If you see any criminal sexual content online you can report it anonymously to the Internet Watch Foundation.


If your child has seen any type of content online or offline, that you think is unsuitable for them, you can report it using ParentPort.

True Vision

If you see any content that incites hatred you can report it to True Vision.


If you see any content online related to terrorism, you can report it anonymously to the Counter Terrorism Internet Referral Unit (CTIRU).

Where to go for advice


If your child needs someone to talk to because of anything which has upset them – they are being bullied or have seen something online they wish they hadn’t – they can contact ChildLine online or ring ChildLine on 0800 1111.

Bullying UK

Help and advice for parents, carers and schools to deal with all forms of bullying. They have an online chat service and you can also call their helpline on 0808 800 2222.


If you’re worried about a child’s welfare, contact the NSPCC online, via the adult helpline on 0808 800 5000 or by text 88858. This can be done anonymously.

Stop it Now! Helpline

If you are concerned about something that has happened to your child online, or if you have any concerns about child sexual abuse online or offline, call the confidential Stop it Now! Helpline on 0808 1000 900 for advice and support.

Children 1st

Children 1st are a Scottish service that offer a confidential helpline providing advice and support to anyone caring for or concerned about a child. The have a freephone Parentline number to call – 08000 28 22 33.

Professionals Online Safety Helpline

The Professionals Online Safety Helpline supports professionals working with children and young people, providing guidance on all aspects of digital and online issues. Call 0844 381 4772 or email.

The Mix

A free and confidential helpline for under 25s to help with anything young people are going through. Available over the phone (0808 808 4994), email and web chat.


Kidscape equips young people, parents and professionals with the skills to tackle bullying and safeguarding issues across the UK. They offer advice on dealing with cyberbullying.

Parent forums

Family Lives

Get advice and support on internet safety issues with live online chat and forums on many relevant issues.


Talk to other parents about internet safety for children of all ages.


Join the Coffee House to share your experience and get advice from other parents.

Parent Zone

Parent Zone provides expert advice and information to parents on all of the issues caused or amplified by the internet.  You can also email them with any questions: [email protected].

Help with dealing with an issue