Controls & Settings guide

EE Broadband

As part of EE’s Home Broadband package, use Norton Family parental control software to monitor a child’s devices and set age-appropriate rules for their online activity.

What do I need?

My EE account username and password and access to device connected to EE Home broadband.

Restrictions you can apply

Inappropriate content

Social Networking


Location Services

Suicide & Self-Harm

Access requests

Filesharing & Hacking


Phishing & Malware Infected Sites

Watch Norton Family video

Learn more about how Norton™ Family works

Step by Step Instructions


If you’re new to EE broadband you’ll get the option to download Norton™ Family when you first connect to the internet. Choose I Need Parental Controls to sign up for, and download Norton™ Family to your devices.


If you are an existing EE customer, from a computer connected to EE Home broadband, go to the


Scroll down to ‘Easy to install‘ section and select Register and Download


On this page, select ‘subriscribe now’ and you’ll be asked to enter your details to complete the subscription and create your Norton™ Family account.


Once you’ve signed up, select ‘Agree and Download’ to install the software on the current device and select ‘Send a Download Link’ to send a link to install the software on more devices.


Once you have downloaded the software, select ‘Identity’ to add your children’s names to your account (up to 15). You can add and remove a child at any time. Based on their age Norton Family applies pre-defined rules to manage their online use.

Need to know more?

Follow these links to learn more or download this information.

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More to explore

Here are more resources to help you keep your child safe online.


See tech guide for age-appropriate devices

Learn more


View online safety age guides to learn about online risks

Learn more

Social Media

Get tips on keeping kids safe on Social Media

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Read stories from parents about controls

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