Controls & Settings guide

EE Broadband

As part of EE’s Home Broadband package, use Norton Family parental control software to monitor a child’s devices and set age-appropriate rules for their online activity.

What do I need?

My EE account username and password and access to device connected to EE Home broadband.

Restrictions you can apply

Inappropriate content

Social Networking

Search

Location Services

Suicide & Self-Harm

Access requests

Filesharing & Hacking

Screentime

Phishing & Malware Infected Sites

Watch Norton Family video

Learn more about how Norton™ Family works

Step by Step Instructions

1

If you’re new to EE broadband you’ll get the option to download Norton™ Family when you first connect to the internet. Choose I Need Parental Controls to sign up for, and download Norton™ Family to your devices.

2

If you are an existing EE customer, from a computer connected to EE Home broadband, go to the broadband.ee.co.uk/norton-security

3

Scroll down to ‘Easy to install‘ section and select Register and Download

4

On this page, select ‘subriscribe now’ and you’ll be asked to enter your details to complete the subscription and create your Norton™ Family account.

5

Once you’ve signed up, select ‘Agree and Download’ to install the software on the current device and select ‘Send a Download Link’ to send a link to install the software on more devices.

6

Once you have downloaded the software, select ‘Identity’ to add your children’s names to your account (up to 15). You can add and remove a child at any time. Based on their age Norton Family applies pre-defined rules to manage their online use.

Need to know more?

Follow these links to learn more or download this information.

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More to explore

Here are more resources to help you keep your child safe online.

Tech

See tech guide for age-appropriate devices

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Age

View online safety age guides to learn about online risks

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Social Media

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Stories

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