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What to do if your child is bullied online

Supporting children with additional needs

Use this simple guide to help you take action and support your child if they’ve been bullied online.

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Steps to take if your child has been bullied online

Follow the steps below to take care of your child if someone has bullied them online.

If you prefer a visual guide, download the infographic in colour, download the infographic in black and white or watch the video.

1. Reassure them

Thank your child for telling you, and let them know you’re there to help.

Get them to take a break from the space they were targeted in to help them feel regulated.

2. Collect evidence

Take screenshots of messages in games, in apps or on websites where the bullying happened.

You might not need it, but it’s better to keep a record just in case.

3. Block and report

Block the user on the platform to stop them from contacting your child again.

Report the user to the platform for bullying, abuse, harassment or similar.

4. Tell your child’s school

If you think or know that the person targeting your child is a student at their school, tell the Designated Safeguarding Lead (DSL) or another teacher you trust.

5. Chat and monitor

When your child is ready to go back on the platform that they were bullied on, use it with them. This can help them ease back into a space they love.

Keep chatting about their time online, the people they talk to and how they feel.

What to do next

Children with additional needs may feel big emotions after experiencing cyberbullying. This might look like avoidance of the space they once enjoyed, anxiety around it happening again or shutting down entirely.

Click what your child is experiencing below to find suggestions on how to help them.

Signs of emotional dysregulation include changes in sleep, meltdowns, increased stimming or even physical symptoms like a stomach ache. The following actions can help support your child.

  • Adjust expectations. Your child might have a narrowed ‘window of tolerance’. Recognise that they might need time to reset and that strategies that usually work might not do until their nervous system is regulated.
  • Use ‘physical’ resets. Some children whose nervous system is dysregulated might benefit from active tasks. This could include going for a run, jumping on a trampoline or lifting and moving heavy objects like a laundry basket. These tasks can often serve as an outlet for anxious energy.

Digital avoidance is common for children with additional needs after cyberbullying. However, some children might develop a compulsion with checking notifications to manage anxiety around the incident happening again. The following actions can help them rebuild their confidence and sense of control.

  • Start with ‘micro exposure’. If your child is avoiding a space they once enjoyed, start re-introducing it gradually. This could be by watching you use the platform or playing a game with you or a trusted friend.
  • Revisit boundaries. After your child’s nervous system is regulated, take the opportunity to discuss boundaries. Are there any new parental controls they’d like you to set? Can you support them differently going forward? Letting them refine boundaries can help empower them going forward.

Some children with additional needs often think in ‘black and white’ terms. After an incident of cyberbullying, they might then think ‘everyone online is mean’ or other blanket terms. Consider the following tips to help your child rebuild trust in the spaces the love.

  • Script new interactions. If your child is experiencing feelings of anxiety, they might find socialising even more challenging. Discussing or roleplaying phrases they can use to initiate conversation online or join a game can help them start interacting with others again.
  • Encourage smaller safe communities. Set up private servers with close friends or find heavily moderated online communities like Ditch the Label forums. Engaging with safer platforms can help your child rebuild trust in others.

Activities to do together

These activities can help your child manage their wellbeing and keep themselves safe online.

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Helplines and communities

The following organisations and help you and your child find support. From helplines and 1-2-1 chats to message boards, use the resource that works best for you.

For parents/carers

For children and teens

More cyberbullying resources

The following resources can help you and your child learn more about managing cyberbullying and online hate.

Adapt these resources as needed to support children with additional needs.

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