Virgin Media

Virgin Media is a founding member of Internet Matters. Virgin Media supports its customers to help keep their households safe online and to enjoy the internet safely.
It does so by providing a range of technical tools for its broadband and mobile customers, alongside advice to help build digitally resilient children.

What we are doing together

Virgin actively supports and raises awareness of Internet Matters campaigns and resources amongst customers and employees.

Throughout the year Virgin Media support us to reach parents with our awareness campaigns which highlight the resources that we create for parents. This includes promotion on their TV platform, the virginmedia.com website, social channels,  retail brochures and in customer emails. Virgin Media aims to reach as many parents in the UK as possible through its support of our campaigns. In addition to contacting customers, Virgin Media also promotes Internet Matters to staff.

Tech tools to manage children’s online safety

In addition to their commitment to promoting our parent resources, Virgin Media offers customers parental controls to filter out content that is deemed may be inappropriate for children – Websafe and F-Secure Safe.

Websafe – which includes Child Safe and Virus Safe – is free to all Virgin Media broadband users.  Child Safe helps block sites that are unsuitable for children on their home network, and Virus Safe helps to block websites that may contain viruses.

Account holders, can turn family-friendly filters on or off, adjust the level of control (such as adding further sites to a block list), or even add further safety products at any time within the My Virgin Media Account. In addition, customers can also add further protection for devices outside of the home, using F-Secure SAFE. F-Secure SAFE can be installed on your mobile, tablet or desktop.  F-Secure SAFE helps to keep customers safe online when on 4G or out of the home. There are also advanced parental controls where access to websites can be filtered based on age category and you can also set limits on kids’ screen time wherever they are.

Learn about the parental control features of Virgin Media’s Web Safe to help your family stay safe online.
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Tom Mockridge
Chief Executive Officer 

Internet Matters provides parents and carers with comprehensive advice they can trust on a range of online issues. This important initiative is all the more powerful because of the collaborative approach taken by its members. Virgin Media is proud to be a founder member of Internet Matters and would encourage all our industry partners to join us to help deliver simple and effective advice to parents on child online safety.

Why support Internet Matters 

In addition to being a founding member of Internet Matters, Virgin Media is a Member of the UK Council for  Internet Safety (UKCIS), a Member of the Royal Foundation’s Taskforce on the Prevention of Cyberbullying, and sits on the Funding Council of the Internet Watch Foundation (IWF).

Through their investment, we are able to carry out research in-field that helps us better understand parents’ concerns about online safety. It also gives us insight on what resources they need to feel empowered to support their child and where to direct them for further support.

Resources document

Need to set controls on your Virgin Media broadband or mobile network? See our how-to guides to get step-by-step advice.

See control guides

Work we do to create a safer digital world

Switched on families

Advice to help children get the best from their online world

Parental controls and security

Handy tools to help keep your family safe online

More to explore

Here are more ways to keep your child safe online

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