Name: Internet Matters Limited
Address: Ambassador House, 75, St Michael’s Street, London W2 1QS
Phone Number: 0207 402 5004. Please note we don’t have an answering machine.
Email: [email protected]
Internet Matters provides information and advice designed to help parents, carers, and professionals to engage in children’s online lives and manage the risks they may face online.
We have developed this privacy notice in accordance with GDPR (General Data Protection Regulation) to show our commitment to protecting your personal data, to describe what we do with the information you give us and to explain the rights and choices you have over your personal information.
Personal data, or personal information, means any information about an individual from which that person can be identified.
It does not include data where the identity has been removed, this is called anonymous data. We don’t collect any data that personally identifies you when you simply browse our site.
We currently collect and process the following information:
We collect personal data to optimize our offerings to better serve your needs. We never collect personal data that will not be used to either carry out our statutory functions or to improve/ personalize your experience on our site. Your data may be used for one or more of the following purposes;
The personal data we process is provided to us directly by you for one of the following reasons:
When you subscribe to our newsletter, we will ask you to provide:
When you make a donation on our website, we will ask you to provide:
We do however keep a record of the following on our system to improve the effectiveness of our donation programme:
When you use our ‘My Family’s Digital Toolkit’, we will ask you to provide:
We ask you to provide more information about the number of children you have, their ages, how they use the internet, and your opinions about the internet in a series of questions designed to provide you with a personalised online safety plan. The details you provide are stored for a period of three weeks from the date you complete the Toolkit form to allow you to review and download your plan. After this period, your personal information is deleted from our database unless you have consented to receive further communications from us. To access your plan after this time, you are required to download it before the three-week period ends.
When you use the ‘Little Digital Helps Toolkit you can choose to provide the following details:
You do not have to provide these details to create your online safety plan however if you’d like the plan to be emailed to you, these are required.
To tailor your online safety plan, we also ask you to provide information about your children’s ages, what devices they have access to, how they use the internet and what support you need to manage their online safety.
All the details you provide are stored for a period of three weeks from the date you complete the Toolkit form to allow you to review and download your plan. After this period, your details are removed from our database unless you have consented to receive further communications from us. To access your plan after this time, you are required to download it before this time expires.
If you use Digital Matters as a teacher when you create your account, we will ask you to provide:
We will also give you the option to provide information on how you heard about us, e.g. search engines, colleagues, or social media.
If you consent to receive further communications from us when you create your account, we will use this data to personalise our communications to you.
If you use our Fostering Digital Skills training, when you first download resources, we will give you the option to provide the following information to send you tailored communications if you choose to opt-in:
From time to time, we might run competitions or ask you to participate in research. If you wish to participate, we may ask you for further information to inform our work, which may include:
If you enter a competition, we will ask for the following information to enable us to include you in the competition and contact you about it:
We will also give you the option of opting-in to receive ongoing communications from us.
We may also invite you to register for an event and would require the following information to send you the event details and log your attendance:
We may also give you the option to provide details about your work, e.g. job title and company name.
Under the UK Data Protection Regulation, the lawful basis we rely on for processing this information is your consent. We process your data in accordance with our legitimate interests in providing high-quality, timely and valuable services to the community.
You are under no obligation to provide us with your personal information.
We ask for this information detailed above to provide you with the service/s you have chosen.
We may provide your data to any of the companies that help us provide our services to you. Your data is protected by Data Processor Agreements in place with these companies. This means they cannot do anything with your personal information unless we have instructed them to do so. They will not share your personal information with any organisation apart from us or further sub-processors who, too, must comply with our Data Processor Agreement. They will hold your personal data securely and retain it for the period we instruct.
We may obtain your personal data from third-party data suppliers, but only if they provide appropriate evidence that you have agreed to have your personal data shared with other organisations.
We may also provide your data to a third party where you have explicitly given us your consent. If you gave us your consent to pass your name and email to one of our partners and later wish to unsubscribe from their communications or withdraw your consent, please contact them directly.
We may share your personal data if the law requires us to do so.
If you no longer wish to give us your consent or unsubscribe from our communications, you can unsubscribe from our emails using the link provided in the footer of our emails or contact us at [email protected] from the email address you wish to unsubscribe.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Your information is stored on secure servers and is subject to the Data Processing Agreements we have with our third-party service providers. These agreements ensure GDPR obligations are adhered to and that any personal data shared with us remains protected.
The external platforms we use to manage our email marketing and communications hold data securely in the UK and USA, and have policies and protocols in place to ensure their compliance with UK law and GDPR legislation. More information can be found regarding each platform’s data protection through the hyperlinks below:
We will keep your data as long as you give us consent. If you withdraw your consent, we will delete all data records associated with you from our servers within 30 days of your request.
Your data matters and is protected by the law. Under GDPR, you have the following rights:
If you make a request, it can take up to one month to respond to you.
If you wish to make a request to withdraw your consent, to ask a question, or to complain, please contact us at [email protected] or Internet Matters Data Protection, Ambassador House, 75 St Michael’s Street, London, W2 1QS
You can find more details about your rights, data protection and privacy matters in the UK on The Information Commissioner’s Office (ICO) website.
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies can be divided into two main categories:
Session cookies: These are temporary cookies that are deleted when you close your browser.
Persistent cookies: These cookies remain on your device for a specified period or until you delete them.
We use the following types of cookies on our website:
These cookies are necessary for the basic functionality of our website and enable you to use its features.
These cookies help us understand how visitors interact with our website, allowing us to improve its performance.
Google Analytics 4
We use GA4 to understand how you interact with our website. These cookies collect anonymized data on trends, user movements, and behaviour. Key GA4 cookies include:
This data, anonymized and non-personal, helps us enhance our site and tailor content. We don’t share it unless required by law.
To opt out of GA4 analytics, adjust your cookie settings or use Google’s opt-out browser add-on. Note: Opting out may impact your site experience.
Analytical cookies help us to optimize ads, build target audience and remarket to qualified leads. The cookies include:
For more information visit the Facebook support page.
We use Hotjar to enhance your website experience. Hotjar’s cookies collect non-personal information on your interactions, helping us analyze how you navigate, interact with forms, and engage with content.
Key Hotjar cookies include:
The collected information is aggregated and anonymized, used solely for analytical purposes to enhance our website’s functionality. To opt-out of Hotjar tracking, visit Hotjar’s Opt-out page.
Mailchimp: We use Mailchimp to improve our communication by efficiently managing newsletters, updates, and promotional materials.
Mailchimp cookies, including identifiers like _mcid, _mcnd, _mcuuid, assist us in understanding how you interact with our emails and website.
For more information mailchimp.com/legal/cookies
These cookies enhance your experience on our website by remembering your preferences.
We may also use third-party cookies to enhance your experience and provide specific services. These cookies are subject to the privacy policies of the third parties placing them.
We use YouTube videos on our site to offer engaging content. When you interact with these videos, YouTube (a Google service) may place cookies on your device.
These YouTube cookies may include:
These cookies don’t personally identify you but enhance your experience by customising content and providing usage statistics to YouTube.
Cookies we may use include:
You can choose to manage or disable cookies anytime through your browser settings or you can control and manage cookies by visiting our cookie settings. You can adjust the settings to align with your with your preferences, ensuring a tailored and personalised browsing experience.
Please note that blocking some cookies may impact your experience on our website.
Last updated: 10 November 2023
These terms and conditions set out how we, Internet Matters Limited (a company registered in England and Wales under company number 08822801 and whose registered office is Internet Matters, 6th Floor, One London Wall, London, EC2Y 5EB) will provide the Services, to you.
Copyright: This website and its contents are copyright Internet Matters, all rights reserved. No part of the site may be distributed or copied for any commercial purpose without express approval.
We endeavour to take all reasonable steps to protect your personal information but cannot guarantee the security of any information you disclose online. You accept the inherent security risks of providing the information over the internet and will not hold Internet Matters responsible for any breach of security unless this is due to the negligence or willful default of Internet Matters.
The text on the Internet Matters website may be reproduced free of charge in any format or medium, provided it is reproduced accurately, is not used in a misleading context, and our copyright is clearly acknowledged.
The unauthorised use of the Internet Matters logos, or any third party logos accessed via this website, is not permitted.
Our logo is a registered trademark, therefore any organisation that wishes to refer to Internet Matters, or the Internet Matters website, must obtain prior consent from us by entering into a Trademark Licence Agreement.
The images and audio on this website are, unless otherwise stated, copyright Internet Matters.
No other images on this site may be reproduced in any format other than for fair comment (e.g. screenshots used for illustration in a presentation) unless permission is granted by the Internet Matters press office.
Internet Matters is happy to encourage hypertext links to our website, provided these are not intended to be used in a misleading context.
Some links on the Internet Matters website are intended to take you to other websites. We have no responsibility for the content of these linked websites and do not guarantee the links will work.
No endorsement or approval of any third parties or their advice, opinion, information, products or services is expressed or implied by any information on this site or by any hyperlinks to or from any third party websites or pages. Sites linked from the Internet Matters website are present only because they may contain helpful supplements to the data we publish. It is your responsibility to ensure that you read any terms and conditions and policies applicable to such third-party sites.
We make every effort to check material published on this website. We recommend you run an anti-virus programme on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
At Internet Matters, we will process the data from your specific feedback and comments. We may disclose this data to any person or organisation for the purposes for which it was collected or where the General Data Protection Regulation (GDPR) allows it. We will not forward information relating to you, as a data subject, to any unrelated third party.
We may allow other companies that are presenting and serving advertisements on the website to set and access their cookies on your computer. Please be aware that this activity is subject to their own privacy policies. Information about your visit to the website, such as the number of times you have viewed a particular advertisement (but not information about you, such as your name, address or any other personal information) may be used by these companies to decide which advertisements to serve to you.