privacy policy

By using this website you are consenting to this privacy policy. We may in the future change this policy, and if we do so we will post the amended policy on this website.

Privacy policy: How your personal information is used by Internet Matters Limited

To ensure all features on our website work properly, your computer, tablet or mobile needs to accept cookies. Our cookies don’t store your personal information but help us recognise you so we can offer you information more relevant to you.

The information is sent to us via an SSL encrypted server. This information will form part of a permanent record of your dealings with Internet Matters.

When you email us, we may ask for certain information to be able to check this record and answer your questions quickly and accurately. When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing service.

When you use the website at we may ask you to provide certain information, for example if you are entering a competition.

We may share your information within Internet Matters Limited and other carefully selected third parties for the purposes described in this policy and, in the event that we undergo re-organisation or are sold to a third party, you agree that your information may be transferred to that re-organised entity or third party. These purposes may include:

  • details you give us on application forms or during conversations with you on the telephone or at any of our stores,
  • details you give us so that we can provide you with goods and services,
  • details we receive from credit reference and fraud detection agencies,
  • details you give us through use of our website.
  • You agree that we may use and update this centrally held information:
  • to identify other information and services which might be suitable for you;
  • to update our records about you;
  • to check your identity.
    We may also use your information for research and statistical analysis with the aim of improving our services.

We may use the personal information we collect from you to build up a profile of your interests and preferences. This information may be disclosed within Internet Matters Limited and carefully selected third parties and/or used to make you aware of products or services that you may find of interest. If you do not wish your details to be used for the purposes described above, please write to us c/o The Data Controller, Internet Matters Limited, 11 Evesham Street, London W11 4AR stating your full name, address, account number and mobile phone number. Please note: this will not affect any marketing consent which you have already given in respect of agreements relating to other services.

If you would like us to tell you what information we hold about you, please write to: The Data Controller, Internet Matters Limited, 6th Floor, One London Wall, London EC2Y 5EB. A £10.00 administration fee will be applicable in the form of a cheque/postal order made payable to Internet Matters Ltd. Please quote your full name, address, fixed line or mobile phone number (as appropriate) on all requests and supply a suitable form of identification e.g. photocopy of passport, driving licence or recent utility bill etc.

The information we hold about you is confidential. We will only disclose it outside the Internet Matters Limited when:

  • you give us your consent,
  • it is needed by certain reputable third parties involved in providing services for you,
  • in order to obtain professional advice,
  • we or others need to investigate or prevent crime (e.g. to fraud prevention agencies),
  • the law permits or requires it, or any regulatory or governmental body requests or requires it, even without your consent, or,
  • there is a duty to the public to reveal the information.
  • We may administer your account and provide other services from centres in countries outside Europe that do not always have the same standard of data protection laws as the UK. However, we will have a contract in place to ensure that your information is adequately protected, and we will remain bound by our obligations under the Data Protection Act even when your personal information is processed outside Europe.

Children and Internet Matters

We do not specifically collect information about children and believe that children should always get the consent of their parents before giving out any personal information. Where children are specifically encouraged to participate on the website, they will always be advised that they should seek parental permission before they continue with the activity. We recommend that parents actively participate and where possible monitor their children’s use of the internet and the website.

Protecting your privacy

To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet and our website is entirely at your own risk. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the Internet.

We may need to provide some of your personal information to third parties that we use for the purposes of delivering specific services to you.

Our website may provide links and banner advertisements to third party sites. Please note that we are not responsible for, and have no control over, information that is submitted to or collected by these third parties. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of these third party sites.


We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our service.

We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.

We may engage third parties to monitor and record how people use our website.

Contacting you

During your time on this site you will have the opportunity to consent to us contacting you by e-mail, phone, SMS or MMS from time to time occasionally about products and services which Internet Matters Limited and carefully selected third parties believe may be of interest to you.

You must not use any false identity in email or other network communications.

You must not use the services and/or network systems or any part thereof for fraudulent activities, or to breach another organisation’s security (cross-network hacking). This is an illegal act and prosecution under criminal law may result.

Changes to privacy policy

Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Cookie Policy

To ensure all features on our website work properly, your computer, tablet or mobile needs to accept cookies. Our cookies don’t store your personal information, but help us recognise you so we can offer you services more relevant to you.

Cookies will automatically be placed on your computer, tablet or mobile web browser when you visit an Internet Matters site and your use of our website services signifies your consent to our policy.

We also work with select partners that provide content for our website who will have their own cookie policies. You can choose to manage or disable cookies anytime through your browser settings, but if you do some parts of the site may not work properly.

What are cookies?

Cookies are used by websites to help them run smoothly and ensure certain features work properly. Some of our advertisers also use cookies to display adverts that are more relevant to you.

Cookies cannot harm or scan your computer for private information stored on your hard drive.

When you visit an Internet Matters website, cookies will automatically be placed on your computer, tablet or mobile web browser. You can choose to disable or manage cookies anytime through your browser settings, however if you do some features on the site may not work properly.

Types of cookies

Temporary Cookies

Temporary cookies are sometimes called “session cookies” and are only stored on your computer until you close your browser. They help us to remember things you’ve selected on previous pages so you don’t have to re-enter information.

Persistent Cookies

These are stored on your browser for a fixed period (for example, 30 days), after which they are deleted. These cookies can help us remember preferences you may have made when returning to our website.

Terms and Conditions

These terms and conditions set out how we, Internet Matters Limited (a company registered in England and Wales under company number 08822801 and whose registered office is Internet Matters, 6th Floor, One London Wall, London, EC2Y 5EB) will provide the Services, to you.

Copyright: This Web site and its contents are copyright Internet Matters, all rights reserved. Reproduction of all or any substantial part of the contents in any form is prohibited. No part of the site may be distributed or copied for any commercial purpose without express approval.


We endeavour to take all reasonable steps to protect your personal information but cannot guarantee the security of any information you disclose online. You accept the inherent security risks of providing the information over the internet and will not hold Internet Matters responsible for any breach of security unless this is due to the negligence or willful default of Internet Matters.

Copyright in text on this site

The text on the Internet Matters website may be reproduced free of charge in any format or medium, provided it is reproduced accurately, is not used in a misleading context, and our copyright is clearly acknowledged.

Internet Matters logos

The unauthorised use of the Internet Matters logos, or any third party logos accessed via this website, is not permitted.

Copyright in images and audio to this site

The images and audio on this website are, unless otherwise stated, copyright Internet Matters.

No other images on this site may be reproduced in any format other than for fair comment (e.g. screen shots used for illustration in a presentation) unless permission is granted by the Internet Matters press office.

Linking to this site

Internet Matters is happy to encourage hypertext links to our website, provided these are not intended to be used in a misleading context.

Linked sites

Some links on the Internet Matters website are intended to take you to other websites. We have no responsibility for the content of these linked websites and do not guarantee the links will work.

No endorsement or approval of any third parties or their advice, opinion, information, products or services is expressed or implied by any information on this site or by any hyperlinks to or from any third party websites or pages. Sites linked from the Internet Matters website are present only because they may contain helpful supplements to the data we publish. It is your responsibility to ensure that you read any terms and conditions and policies applicable to such third party sites.

Virus protection

We make every effort to check material published on this website. We recommend you run an anti-virus programme on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Data protection information

At Internet Matters, we will process the data from your specific feedback and comments. We may disclose this data to any person or organisation for the purposes for which it was collected or where the Data Protection Act 1998 allows it. We will not forward information relating to you, as a data subject, to any unrelated third party.

Third party advertising

We may allow other companies that are presenting and serving advertisements on the website to set and access their cookies on your computer. Please be aware that this activity is subject to their own privacy policies. Information about your visit to the website, such as the number of times you have viewed a particular advertisement (but not information about you, such as your name, address or any other personal information) may be used by these companies to decide which advertisements to serve to you.