Internet Matters

Three Mobile safety

Step-by-step guide

All new Three devices have a default block on adult content.  However, if you are over 18 this can be switched off through a verification process using a credit card.
Three mobile guide hero

How to set parental controls on Three Mobile

You will need a credit card to verify you’re over 18 to make changes.

Blocking adult content on My3 (web)

Step 1 – Sign in to your account at www.three.co.uk/login.

If you have not already created one, you can register with your email address and link your number here.

Step 2 – Scroll down the page and click on Manage your plan.

My3 login page and settings

Step 3 – Find the Adult content section and click Edit.

Step 4 – Adult content is blocked by default. To enable it, click the toggle to on.

My3 adult content settings

Step 5 – If you’ve not already verified your age, you will be asked to make a zero value payment by credit card to ensure you are over 18.

My3 age verification

Blocking adult content on My3 (app)

Step 1 – Open the Three app from your Android phone or iPhone.

Step 2 – Sign in to your account – you can register if you have not done so already

Step 3 – Scroll down and click on Manage plan.

My3 app login and settings

Step 4 – Scroll down and click on Controls.

Step 5 – Adult content is blocked by default. To enable it, click the toggle to on.

My3 controls and adult content filter

Step 6 – If you’ve not already verified your age, you will be asked to make a zero value payment by credit card to ensure you are over 18.

My3 app age verification

Enabling app access for kids

You can now enable limited My3 and Three app access for children or other users of a plan you pay for. They’ll be able to log in and see their remaining allowances, but not change details, upgrade or manage parental settings.

To set this up:

Step 1 – In My3, from the home screen go to More actions > Manage account user.

Step 2 – In the Three app, from the Account tab at the bottom of the screen, go to Account settings > Account users.