Internet Matters

BT Mobile parental controls

Step-by-step guide

BT Mobile parental controls are on by default but you can customise content restrictions in your My BT settings. Use the guide below to help you customise your child’s mobile network.
BT mobile guide hero

How to set parental controls on BT Mobile

You will need your BT account login. You can update parental controls via the BT website or through the My BT app.

The following steps were completed on desktop browser but the steps on mobile are the same.

How to set up parental controls

Setting parental controls on your child’s mobile network means you can help protect them while they use mobile data.

To set up parental controls:

Step 1 – Login to your BT account.

Screenshot of BT mobile login screen.

Step 2 – Under Manage your plan > Settings, select Change settings.

Screenshot of the 'Manage your plan' menu on BT mobile with 'change settings' highlighted under Settings.

Step 3 – Find Parental controls and choose a restriction level for content.

  • Off: No content restrictions are set, except that which features illegal content such as child abuse images.
  • Light: Blocks sites featuring or related to alcohol, criminal skills, drugs, gore, hacking, hate, pornography, self-harm, sex advice, suicide, tobacco and violence. It also blocks texts to 18+ services. This is the default setting.
  • Strict: All of ‘Light’ sites plus unmoderated social networking, online dating and chat rooms.
Screenshot of the parental controls content filters for BT mobile on desktop.

How to set parental controls on BT Mobile