Controls & Settings guide

Virgin Media Web Safe

Vigin Mobile Web Safe allows you to restrict certain types of websites on all devices connectedf to your home broadband. These are two settings – Virus Safe and Child Safe.

What do I need?

A Virgin Media account (email address/Password) If you haven’t signed up, you will need the account holder name, postcode and account number (which is found at the top of your bill)

Restrictions you can apply

Drugs

Self-harm & Sucide

Violence

Crime

Hacking

Pornography

Watch our video

Watch step by step instructions.

Step by Step Instructions

1

Co to My Virgin Media and select Sign in in the top corner.

2

Log in to your Virgin Media account using your email address and password.

3

Once logged in, select ‘My apps’ tab’

4

Scroll down and select the ‘Web Safe’ tile and choose ‘overview’

5

Press the ‘Add web safe’ button

6

Then press ‘Activate your security’ to get the web safe working.

7

Select the ‘Child Safe’ tab to on.

8

You then have three options to customise. The first is categories. This allows you to choose the type of content you can restrict. Select each tab you want restricted to on.

9

Then you can select ‘Websites’. This lets you manually add blocked websites you don’t want to be accessed.

10

And finally, you can add timing restrictions. Allowing children to only use the internet at certain times of the day.

Need to know more?

Follow these links to learn more or download this information.

Search for Guides

Use search to find device, platform and networks guides or let us know if you still can’t find a guide.

More to explore

Here are more resources to help you keep your child safe online.

Tech

See tech guide for age-appropriate devices

Learn more

Age

View online safety age guides to learn about online risks

Learn more

Social Media

Get tips on keeping kids safe on Social Media

Learn more

Stories

Read stories from parents about controls

Learn more