Virgin Media Web Safe

Controls & Settings guide

Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. These are two settings – Virus Safe and Child Safe. For new customers, the Child Safe setting is switched on by default.

virgin media logo

What do I need?

A Virgin Media account (email address/Password) If you haven’t signed up, you will need the account holder name, postcode and account number (which is found at the top of your bill)

Restrictions you can apply

icon Drugs & Criminal Skills
icon File Sharing & Hacking
icon Inappropriate content
icon Pornography & Adult
icon Weapons & Violence, Gore & Hate

How to set up Virgin Media Web Safe


To access or set up Virgin Media’s parental controls, go to My Virgin Media and select Sign in on the left. Follow the instructions to login with your email address and password.


Once logged in, click on Account settings under Your account.


From the Account settings screen, click on Online security, second from the left.


Here, you’ll see options listed under Web Safe. Next to Child Safe, click on the right toggle so it turns purple. This will add additional features to keep children safe on your broadband.


How to block websites on Web Safe

You have 2 options to block websites on Web Safe:


The categories tab lets you choose the type of content you can restrict. Tick the box next to each type of content you’d like to restrict (or select all). Any websites featuring this content will be blocked. Click Save changes.


The website tab lets you manually add sites you want to block on your broadband. Fill in the web address and click add to do so.

This option is good if you want access to some sites under a category but want to block others in the same category. You can also add allowed sites here instead.


How to set a timer with Web Safe

With Virgin Media’s Web Safe, you can add timing restrictions. This lets children use the broadband certain times of the day.

Click on the Set timer tab and follow the instructions to set timers for bedtime, dinner time or whatever your family needs. Click Save changes to add the timer.