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Find out why

Try and establish the facts about the incident and keep an open mind. Often as parents, we are blind to the behaviour of our own children, so try not to be defensive.

Think about areas of your child’s life that may be causing them distress or anger and leading them to express these feelings online.

Talk it through

Talk about the blurred line between uploading and sharing content because it’s funny or might get lots of ‘likes’ versus the potential to cause offence or hurt.

Tell them that bullying others online is unacceptable behaviour that could get them into trouble with the school or police, and that they could end up losing friends.

Teach by example

Model and encourage positive behaviour in your child and praise them as they take this on board.

Learn from it

Above all, help your child learn from what has happened. Think about what you could do differently as a parent or as a family and share your learning with other parents and carers.

Don’t get upset

Stay calm when discussing it with your child and try to talk with other adults to work through any emotions you have about the situation.

Don’t ignore it

Take the situation seriously and don’t blame someone else. As a role model, it is best to show your child that taking responsibility for your own actions is the right thing to do.

Don’t condone it

If your child was cyberbullying in retaliation, you should tell them that two wrongs cannot make a right and it will just encourage the bully’s behaviour.

Don’t take away their devices

This could make the situation worse and encourage them to find other ways to get online. Think about restricting access and take away some privileges if they don’t stop the behaviour.