Support

Organisations and online forums

For further support see our list of organisations and online forums that offer support for parents and young people on a range of issues you may experience on and offline.

What you will find

Support for parents

 

What you will learn

 

See a list of helplines, counselling services, organisations, and forums that can offer additional support to help your child have a positive online experience and tackle online issues.

 

Get support

Support for young people

 

What you will learn

 

Need more help and guidance, see a list of recommended helplines, counselling services, organisations and forums that you can reach out to, to have a more positive experience online.

 

Get support

How to report online issues

 

What you will learn

 

Get advice and support on how to report online issues and organisations that can help.

 

 

 

Get support

Support for parents

Helplines

Here are a number of organisations and helplines that can offer one-to-one support for you and your child.

Young minds  – 0808 802 5544 (open 9.30 am – 4 pm)

Samaritans – 116 123 (open 24 hours)

Mind – 0300 123 3393 (4.30 pm – 10.30 pm)

Contact for families with disabled children – 0808 808 3555 (open 10 am – 5 pm)

Kidscape parent advice line – 020 7823 5430 ( open 9.30 – 2.30 pm)

NSPCC and O2 – 0808 800 5002 (open 9 am – 7 pm)

Shout – Crisis Text Line – Text Shout to 85258

Family lives – 0808 800 2222 (open 24 hours / 7 days)

Counselling services

Should your child need extra support, counselling or mentoring to cope with an issue then these organisations may be able to provide advice and services.

Counselling Directory – a nationwide directory service

Organisations for further advice

Here are a number of organisation where you can get further support and advice to support your child online

Internet Matters – Not-for-profit offering bespoke advice for parents to keep their children safe online

NSPCC – Charity offering simple advice on keeping safe online

Parent Zone – Expert in digital family life who offer support to help families

Kidscape – Anti-bullying charity that offers advice and support.

Thinkuknow – Education programme from the National Crime Agency’s CEOP command empowering parents with advice to keep children safe online.

IWF – Offers reporting function to report online sexual abuse content

Cerebra – National charity helping children with brain conditions and their families discover a better life together.

Anti-Bullying Alliance – Coalition of organisations and individuals working together to stop bullying.

Scope – National disability charity that campaigns to challenge and change negative attitudes about disability.

SEND Information Organisations Group – Network of national organisations who provide free information, advice and support to children and young people with SEND and/or their families.

Online forums

These forums can help you connect with other parents and get support on how to deal with any situation that your child needs your support on

Mumsnet – Discussion forums for parents to share advice and information on parenting and other topics.

Netmums – Parenting website offering parenting advice and chat forums.

Family lives – Online forums for families to share experiences and issue on family life

Scope online community – Online disability forum to support disabled people and parents and carers to get disability advice.

National Network of Parent Carer Forums – A network of over 150 Parent Carer Forums from across England

Support for young people

Helplines

If you need to talk to a trusted adult or a counsellor about something that you have experienced online, here are a few organisations that offer helplines for one-to-one support.

Childline – 0800 1111 (open 24 hours)

The Mix – 0808 808 4994 ( 2pm – 11 pm Sunday – Friday)

Coram Voice – 0808 800 5792 (9.30 – 6 pm weekdays)

Shout – Text SHOUT to 85258 (open 24 hours /7 days)

Samaritans – 08457 90 90 90 (open 24 hours)

Muslim youth helpline – 0808 808 2008 (4pm – 10 pm / 7 days)

Counselling services

Here is a range of organisation that can offer counselling services to help you get the support you need.

Step by step – Free counselling for young adults (11 – 25 yrs)

Youth Access – Advice and counselling network

Organisations for further advice

If you want more advice on online safety and how to deal with a range of issues, here are places where you can go.

Thinkuknow – Education programme from the National Crime Agency’s CEOP command empowering young people to stay safe online

Childnet – Charity offering advice and guidance on online safety

Childline – Offers resources to young people on how to be safe online

Online forums

If you’d like to get advice and guidance online, here are dedicated forums that can support you.

Kooth – Online counselling and emotional well-being platform for young people

Childline – Online community to post anything you need support on

The Mix – Online community for 13 – 25s from the UK sharing experiences and support anonymously

How to report online issues

See links to report issues across the social media platforms and organisations who can offer support for you and your child.

Report Harmful Content – Helping everyone to report harmful content online

Reporting on Facebook, WhatsApp, and Instagram

Reporting on Twitter

Reporting on Snapchat

Report on TikTok

Report on Discord

Report on YouTube

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