Support services for young people

Need to talk to someone or get more information about issues you face online? Here is a list of recommended helplines, counselling services, organisations and forums that can support you.

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Do you need to talk to someone about something that you’ve experienced online? Here are our recommended list of helplines to get one-to-one support.

Childline offers text, online forums and helplines for under 18s – 0800 1111 (open 24 hours)

Stop Hate UK provide a helpline ‘Call Hate Out’ and tools to report hate crime online.

The Mix provides a  helpline for under 25s – 0808 808 4994

Shout 85258 is a free, confidential, 24/7 text-messaging support service for anyone.

Samaritans is a helpline for anyone who is struggling to cope – (116 123 – free 24hour)

Muslim youth helpline – 0808 808 2008 (4pm – 10 pm / 7 days)

Coram Voice – 0808 800 5792 (9.30 – 6 pm weekdays)

Lifeline is available 24/7 – 020 3137 6818 (Northern Ireland)

Mindline Trans+ (England and Wales) – helpline for trans, non-binary and their family and friends – 0300 330 5468 – open Mon-Friday 8 pm-midnight

Counselling services

Here is a range of organisation that can offer counselling services to help you get the support you need.

Step by step – Free counselling for young adults (11 – 25 yrs)

Youth Access – Advice and counselling network

Online forums

If you’d like to get advice and guidance online, here are dedicated forums that can support you.

Kooth – Online counselling and emotional well-being platform for young people

Childline – Online community to post anything you need support on

The Mix – Online community for 13 – 25s from the UK sharing experiences and support anonymously

Ditch The Label community forums

Organisations for further advice

If you want more advice on online safety and how to deal with a range of issues, here are places where you can go.

Thinkuknow – Education programme from the National Crime Agency’s CEOP command empowering young people to stay safe online

Childnet – Charity offering advice and guidance on online safety

Childline – Offers resources to young people on how to be safe online

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