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Three Mobile safety

Step-by-step guide

All new Three devices have a default block on adult content.  However, if you are over 18 this can be switched off through a verification process using a credit card.
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How to set parental controls on Three Mobile

You will need a credit card to verify you’re over 18 to make changes.

Blocking adult content on My3 (web)

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Blocking adult content on My3 (web)

Step 1 – Sign in to your account at www.three.co.uk/login.

If you have not already created one, you can register with your email address and link your number here.

Step 2 – Scroll down the page and click on Manage your plan.

My3 login page and settings

Step 3 – Find the Adult content section and click Edit.

Step 4 – Adult content is blocked by default. To enable it, click the toggle to on.

My3 adult content settings

Step 5 – If you’ve not already verified your age, you will be asked to make a zero value payment by credit card to ensure you are over 18.

My3 age verification

Blocking adult content on My3 (app)

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Blocking adult content on My3 (app)

Step 1 – Open the Three app from your Android phone or iPhone.

Step 2 – Sign in to your account – you can register if you have not done so already

Step 3 – Scroll down and click on Manage plan.

My3 app login and settings

Step 4 – Scroll down and click on Controls.

Step 5 – Adult content is blocked by default. To enable it, click the toggle to on.

My3 controls and adult content filter

Step 6 – If you’ve not already verified your age, you will be asked to make a zero value payment by credit card to ensure you are over 18.

My3 app age verification

Enabling app access for kids

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Enabling app access for kids

You can now enable limited My3 and Three app access for children or other users of a plan you pay for. They’ll be able to log in and see their remaining allowances, but not change details, upgrade or manage parental settings.

To set this up:

Step 1 – In My3, from the home screen go to More actions > Manage account user.

Step 2 – In the Three app, from the Account tab at the bottom of the screen, go to Account settings > Account users.

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