Controls & Settings guide

Virgin Mobile parental controls

Virgin Mobile Parental Controls allow the account holder to restrict access to sites that are only suitable for people 18 or over (plus social networking sites), as well as limiting access to specific websites.

What do I need?

A Virgin Mobile account (Email address and Password) If you haven’t signed up, you will need the Virgin Mobile number and your contact details.

Restrictions you can apply

Inappropriate content

Social networking

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Watch step by step instructions.

Step by Step Instructions


To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile’s account page and log in using your Email address and Password. If you haven’t got an account click the ‘Create Your Account’ button.


Go to the Plan and Device tab and click on Manage services. This will allow you to click on the parental controls.

Need to know more?

Follow these links to learn more or download this information.

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