Controls & Settings guide

TalkTalk Homesafe

TalkTalk Homesafe features three web filter settings – Virus Alert, Kids Safe, Homework time that can block social networking and games sites at specific times and the ability to block individual sites.

What do I need?

A TalkTalk account (Username and Password). If you haven’t signed up, you will need your landline telephone number and your TalkTalk account number (found at the top of your bill).

Restrictions you can apply

Pornography & Adult Nudity


Alcohol & Tabacco

Suicide & Self-Harm

Weapons & Violence



Social Networking


Online Games

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Watch step by step instructions.

Step by Step Instructions


Go to ‘My Account‘ and log in with your Username and Password. If you haven’t got an account click the ‘Register’ button.


Hover over ‘My services’ from the menu at the top and select ‘View HomeSafe settings’


Select filters and change your settings to suit your family needs.

Need to know more?

Follow these links to learn more or download this information.

Search for Guides

Use search to find device, platform and networks guides or let us know if you still can’t find a guide.

More to explore

Here are more resources to help you keep your child safe online.


See tech guide for age-appropriate devices

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View online safety age guides to learn about online risks

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Social Media

Get tips on keeping kids safe on Social Media

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Read stories from parents about controls

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