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O2 Mobile

Controls & Settings guide

O2’s parental controls let you block adult content when the device is using the mobile network out of the home (the default is 18+). Additionally, you can also allow access to sites classified as suitable for under 12s.

Note: Virgin Media mobile users are now on the O2 network.

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What do I need?

The mobile number of the handset you want to set up the service on, your credit card to prove your age.

Restrictions you can apply

icon Inappropriate content

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Watch step by step instructions.

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Step by Step instructions

1

Call 61818 from your child’s mobile phone or visit parentalcontrol.o2.co.uk and click the “Continue” button.

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2

Enter the mobile phone number of the handset that you want to start the service on.

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3

You will be sent a text message to the mobile number you entered with a 6 digit code. Enter the 6 digit code on this screen.

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4

You will now be asked to set a PIN that will be used to activate the service. Click the “Continue” button to activate the service.

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Need to know more?

Follow these links to learn more or download this information.

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Visit O2 Mobile

More to explore

See more resources and articles to help children stay safe online.

Related web links

Visit O2 Mobile support
See tech guide for age-appropriate devices
View online safety age guides to learn about online risks
Get tips on keeping kids safe on Social Media
Read stories from parents about controls