Controls & Settings guide

O2 Mobile

O2 Parental Controls allow the account holder to block adult content when the device is using the mobile and network out of the home (the default is 18+). Additionally, you can also allow access to sites classified as suitable for under 12’s. 

What do I need?

The mobile number of the handset you want to set up the service on, your credit card to prove your age.

Restrictions you can apply

Inappropriate content

Watch our video

Watch step by step instructions.

Step by Step Instructions


Call 61818 from your child’s mobile phone or visit and click the “Continue” button.


Enter the mobile phone number of the handset that you want to start the service on.


You will be sent a text message to the mobile number you entered with a 6 digit code. Enter the 6 digit code on this screen.


You will now be asked to set a PIN that will be used to activate the service. Click the “Continue” button to activate the service.

Need to know more?

Follow these links to learn more or download this information.

Search for Guides

Use search to find device, platform and networks guides or let us know if you still can’t find a guide.

More to explore

Here are more resources to help you keep your child safe online.


See tech guide for age-appropriate devices

Learn more


View online safety age guides to learn about online risks

Learn more

Social Media

Get tips on keeping kids safe on Social Media

Learn more


Read stories from parents about controls

Learn more