Controls & Settings guide

iD Mobile Network

All Tesco mobiles are set to restrict access to adult content, but you can also choose to restrict content suitable for 12+. Content blocking will only work when the device is using the mobile network, not the home WiFi.

What do I need?

A credit card to verify you’re over 18.

Restrictions you can apply

Inappropriate content



Step by Step Instructions


Adult content is automatically restricted on ID Network mobile phones.

If however the account is unrestricted and you need it changed back, call the iD customer services team on 7777 from your iD mobile or 0333 003 7777 from any other phone (calls from landlines and other networks may vary) and they’ll help you add or remove content restrictions.

While content restrictions are activated on the device, if anyone tries to access an age-restricted site (gambling, adult content, etc.) they’ll be directed to the ID Network content control webpage instead.

Need to know more?

Follow these links to learn more or download this information.

Search for Guides

Use search to find device, platform and networks guides or let us know if you still can’t find a guide.

More to explore

Here are more resources to help you keep your child safe online.


See tech guide for age-appropriate devices

Learn more


View online safety age guides to learn about online risks

Learn more

Social Media

Get tips on keeping kids safe on Social Media

Learn more


Read stories from parents about controls

Learn more