Sky Broadband Shield guide

Step 1 – Go to Sky.com, log into your account using your Sky ID (username) and password.

Step 2 – Get to your Broadband Shield settings by going to My Account. Next, click the Broadband & Talk option.

Step 3 – Scroll down and click on the Broadband Shield option.

Here you will see the settings to apply for each Custom, PG, 13, Adults and you can also Disable Shield.

Scroll down until you reach this section then choose whether you want the Shield to be ‘Always active’ or you can choose to set it at certain times of the day.

Please note, when the Broadband shield is inactive, you’ll see sites suitable for adults but will still be protected from phishing and malware sites.

Choose whichever category you want to restrict and click Save settings.

You can select more than one category.

Please note: Some categories are automatically blocked for the PG and 13 age groups, but you can manage exceptions.

To block a website:

Under your chosen age category, click Manage exceptions, enter the website you want to block then click Block website and click Save settings.

To allow a website:

Enter the website you want to allow then click Allow website and click Save settings.

Click the Disabled Shield option, then click save settings.

Please note: You can disable the Broadband Shield, however, you won’t be protected from sites that try to fraudulently obtain your personal info or access your account without permission.

Choose 18 and Sky will block harmful phishing and malware sites but you will see everything else.