{"id":2515,"date":"2023-07-07T10:29:30","date_gmt":"2023-07-07T10:29:30","guid":{"rendered":"http:\/\/www.internetmatters.org\/digital-matters\/?page_id=2515"},"modified":"2025-03-26T19:43:59","modified_gmt":"2025-03-26T19:43:59","slug":"digital-matters-support","status":"publish","type":"page","link":"https:\/\/www.internetmatters.org\/digital-matters\/digital-matters-support\/","title":{"rendered":"Digital Matters Support"},"content":{"rendered":"

[vc_row full_width=”stretch_row” el_class=”support”][vc_column][vc_raw_html]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”25″ el_id=”hero” el_class=”new-section” css=”.vc_custom_1743018236586{margin-bottom: -60px !important;}”][vc_column width=”2\/3″ el_class=”block-left”][vc_column_text css=”” el_class=”main-title”]<\/p>\n

Digital Matters Support<\/h1>\n

[\/vc_column_text][vc_column_text css=”” el_class=”section-text”]<\/p>\n

Find support for your issue below. If you can\u2019t find a solution here, please submit a report instead. Be sure to include your email in your submission if you\u2019d like a response.<\/strong><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”25″ el_id=”lesson-pack” el_class=”new-section”][vc_column width=”2\/3″ el_class=”block-left”][vc_column_text css=”” el_class=”section-title”]<\/p>\n

I need help verifying my account<\/h2>\n

[\/vc_column_text][vc_column_text css=”” el_class=”intro-text”]<\/p>\n

After you sign up to Digital Matters, you will receive a verification email.<\/p>\n

Note: We are aware of issues with confirmation links. If you do not receive an active link, please contact Sheena Peckham<\/a>.<\/p>\n

Check the email you registered with. If you do not see an email, be sure to check your junk or spam folders as well.<\/p>\n

If your verification email link is expired, please reset your password to trigger a new one. For additional assistance, contact Sheena Peckham<\/a>.<\/p>\n

[\/vc_column_text][vc_column_text css=”” el_class=”section-title”]<\/p>\n

I can\u2019t access the teacher materials<\/h2>\n

[\/vc_column_text][vc_column_text css=”” el_class=”intro-text”]<\/p>\n

To access the lesson materials:<\/h3>\n
    \n
  1. Sign up or login to your teacher account.<\/li>\n
  2. From the home page, click START NOW. Select \u2018Begin\u2019 next to the Teacher option.<\/li>\n
  3. Choose the topic and then lesson that you\u2019d like materials for.<\/li>\n
  4. To the left of the Interactive Learning option, you should see an option to download the teacher\u2019s lesson pack.<\/li>\n<\/ol>\n

    If the option does not appear:<\/h3>\n

    Refresh your browser by holding down CTRL + Shift + R.<\/p>\n

    If that doesn\u2019t work:<\/h3>\n

    Clear your browser\u2019s cookies and browsing data. To do this, access your browser\u2019s settings.<\/p>\n

    If neither of the above work:<\/h3>\n

    Please submit a report<\/a>.<\/p>\n

    [\/vc_column_text][vc_column_text css=”” el_class=”section-title”]<\/p>\n

    I\u2019m experiencing a glitch<\/h2>\n

    [\/vc_column_text][vc_column_text css=”” el_class=”intro-text”]<\/p>\n

    If you experience a glitch such as a button not working or content not showing up properly:<\/h3>\n

    Refresh your browser by holding down CTRL + Shift + R.<\/p>\n

    If that doesn\u2019t work:<\/h3>\n

    Clear your browser\u2019s cookies and browsing data. To do this, access your browser\u2019s settings.<\/p>\n

    If neither of the above work:<\/h3>\n

    Please submit a report<\/a>.<\/p>\n

    Please tell us what the issue is, for which lesson it happened and when it happened. If you\u2019d like a response, please include your email in the report.<\/em><\/p>\n

    [\/vc_column_text][vc_column_text css=”” el_class=”section-title”]<\/p>\n

    I have another issue<\/h2>\n

    [\/vc_column_text][vc_column_text css=”” el_class=”intro-text”]<\/p>\n

    For all other issues, please submit a report<\/a>.<\/p>\n

    Please be detailed about where the issue occurs (and with which lesson if relevant). If you\u2019d like a response, remember to include your email.<\/em><\/p>\n

    [\/vc_column_text][vc_column_text css=”” el_class=”section-title”]<\/p>\n

    I have a question<\/h2>\n

    [\/vc_column_text][vc_column_text css=”” el_class=”intro-text”]<\/p>\n

    For all questions unrelated to platform issues, please contact Sheena Peckham<\/a>.<\/p>\n

    [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row full_width=”stretch_row” el_class=”support”][vc_column][vc_raw_html]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”25″ el_id=”hero” el_class=”new-section” css=”.vc_custom_1743018236586{margin-bottom: -60px !important;}”][vc_column width=”2\/3″ el_class=”block-left”][vc_column_text css=”” el_class=”main-title”] Digital Matters Support [\/vc_column_text][vc_column_text css=”” el_class=”section-text”] Find support for your issue below. If you can\u2019t find a solution here, please submit a report instead. Be sure to include your email in your submission if you\u2019d like a response. [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”25″ […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2515","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nDigital Matters Support - Digital Matters<\/title>\n<meta name=\"description\" content=\"Visit this page to find support for your issues. 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