Now TV

Controls & Settings guide

Broadband Buddy allows you to control what websites your family can access. It also helps protect you from websites that try to collect your private information without your knowledge, and sites that might harm your computer or other devices.

What do I need?

Broadband Buddy is available to all NOW Broadband and NOW TV Combo customers at no extra cost. It's not available with any other broadband providers, and you won’t be protected by Broadband Buddy if you change to another provider.

Restrictions you can apply

icon Anonymizers
icon Dating
icon Drugs & Criminal Skills
icon File Sharing & Hacking
icon Inappropriate content
icon Online games
icon Phishing & Malware Infected Sites
icon Pornography & Adult
icon Social networking
icon Suicide & Self-harm
icon Weapons & Violence, Gore & Hate

Step by Step instructions


To get started, simply choose an age rating to suit the people who’ll be using broadband in your home. This automatically creates the appropriate internet security settings for all of your devices.

Go to, click the ‘My Account’ tab, and look for the Parental Controls option.

  1. If you’re not already signed in, enter your NOW TV ID and Password to sign in to your account.
  1. Look for the ‘Broadband Buddy’ section of the Parental Controls page. Click ‘Change settings’.
  1. Then select the appropriate age rating for your home. You can choose between simple age categories; PG 13 and 18, or customise protection into your own categories.
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